Overview

We ship from the United Kingdom to customers in the UK and internationally. This policy explains our handling times, delivery services, estimated shipping windows, customs information, tracking, and procedures for lost or damaged parcels.

Processing and Handling

Orders are processed and dispatched within 1–3 business days. Weekends and public holidays are not included in processing times.

UK Delivery

Standard Delivery (UK)

• Price: £3.99 (Free over £75)
• Processing Time: 1–3 business days
• Transit Time: 5–7 business days
• Total Estimated Delivery Time: 6–10 business days
  

International Delivery

International Standard

• Price: £9.99 (Free over £150)
• Processing Time: 1–3 business days
• Transit Time: 7–10 business days
• Total Estimated Delivery Time: 8–13 business days
  

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are the responsibility of the recipient. Customs clearance may also delay delivery.

Tracking and Proof of Delivery

All services include tracking. Customers will receive a tracking link by email once their order has been dispatched. Some high-value orders may require a signature upon delivery.

Lost, Damaged or Delayed Parcels

If your parcel is lost or arrives damaged, please contact us within 14 days of the delivery date at support@perfecttrainers.co.uk or call +44 7378 493746. Provide your order number and, if applicable, photos of the damaged item and packaging. We will investigate with the carrier and resolve the issue in accordance with our Returns and Refunds policy.

Address Requirements

Customers must provide a full street address. Some carriers do not deliver to PO Boxes. If a PO Box is not supported, we will contact you to arrange an alternative delivery address.

Peak Seasons and Delays

During peak shopping periods such as Black Friday and Christmas, processing and delivery times may be longer than usual. Please allow for the upper end of the estimated delivery times during these periods.

Contact

Perfect Trainers

Office 8454, 321-323 High Road,

Chadwell Heath, Essex,

United Kingdom, RM6 6AX

📧 Email: support@perfecttrainers.co.uk

📞 Phone: +44 7480 491792

Last updated: 13 September 2025

Returns & Refunds Policy

Overview

We want you to be fully satisfied with your purchase. This policy explains how returns and refunds are handled for orders placed with Perfect Trainers.

Return Period

You may request a return within 14 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and include all packaging, tags, and accessories.

Non-Returnable Items

• Gift cards
• Clearance or final sale items (if clearly marked at checkout)
• Items returned in worn or damaged condition

Return Shipping Costs

- If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.
- For all other returns (such as change of mind or incorrect size ordered), the customer is responsible for the cost of return shipping.

Return Process

1. Contact us at support@perfecttrainers.co.uk within 14 days of delivery to request a return.
2. Provide your order number, reason for return, and photos if the item is damaged or faulty.
3. We will issue a return authorization and provide instructions on how to send your item back.
4. Items must be returned within 14 days of receiving the return authorization.

Refunds

- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5 business days after the return has been processed.
- Shipping charges (where applicable) are non-refundable, unless the item is faulty or incorrect.

Exchanges

We do not currently offer direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide your order number and photographs of the issue. We will arrange a replacement or full refund, including shipping costs.

Contact

Perfect Trainers
Office 8454, 321-323 High Road,
Chadwell Heath, Essex,
United Kingdom, RM6 6AX
Email: support@perfecttrainers.co.uk
Phone: +44 7480 491792

Last updated: 13 September 2025