Faqs

Frequently Asked Questions (FAQs)

1. Are your sneakers authentic?

Yes. All sneakers sold by Perfect Trainers are 100% authentic and sourced from trusted suppliers. We do not sell counterfeit, replica, or unauthorized products.

2. Which countries do you ship to?

We currently ship within the United Kingdom and to selected international countries.

3. How long will my order take to arrive?

Orders are processed within 1–3 business days. Standard transit times are after processing:

  • United Kingdom: 5–7 business days (transit)
  • International: 7–10 business days (transit)

Delivery times may vary during peak periods or due to customs checks.

4. Do you offer free shipping?

Yes. We offer free standard delivery for both UK and eligible international orders. Details are available in our Shipping Policy.

5. What payment methods do you accept?

We accept secure payments through Shopify Payments, Klarna, PayPal, Apple Pay, and Google Pay. All transactions are processed in British Pounds Sterling (GBP £). Klarna’s Pay Later and Financing options are available to eligible customers.

6. What is your return policy?

You can return items within 14 days of delivery, provided they are unworn, in original condition, and with tags/packaging intact. Please see our Returns & Refund Policy for full details.

7. Who pays customs duties and import taxes?

For international orders, customers are responsible for any customs duties, import taxes, or handling fees charged by their country’s authorities.

8. Can I change or cancel my order?

If you need to cancel or change your order, please contact us immediately at support@perfecttrainers.co.uk. Once an order has been processed or dispatched, changes may not be possible.

9. How can I contact customer support?

You can reach us via email at support@perfecttrainers.co.uk or by phone at +44 7378 493746. Our team will be happy to assist you.

10. Do you restock popular sneakers?

Some limited-edition releases may not be restocked. However, we regularly update our inventory with new arrivals. We recommend signing up for our newsletter to stay informed about restocks and new drops.

Company Information

PERFECT TRAINERS LTD
Company Number: 16675535
Office 8454, 321-323 High Road,
Chadwell Heath, Essex,
United Kingdom, RM6 6AX
Email: support@perfecttrainers.co.uk
Phone: +44 7480 491792

Last updated: 13 September 2025